How have your responsibilities evolved over the past 7 years?
When I first joined Vinters, my core responsibilities were to carry out server security audits and maintenance updates, alongside monitoring and responding to any requests or alerts from any of our infrastructure or client servers. Fast-forward several years and I’m now involved in almost all aspects of the business. My primary focus is to ensure our service desk maintains the high level of service our clients expect which is somewhat all-encompassing as it entails providing good customer service whilst also ensuring the infrastructure we provide is reliable, available, and suits the requirements of each individual client. Most importantly though, I need to ensure that the team is inspired and capable of delivering such a service.
Can you tell me how your role as Operations Manager fits in with the wider business?
The work that I oversee as Operations Manager forms part of our core foundation and allows us to continually expand, upgrade to new technologies, and offer new services. Ensuring that these key aspects of the company are performing to the level that both our new and long-standing clients require allows us to achieve their desired outcome and increase client satisfaction across the board.
What does a typical day at Vinters look like for you?
That is a tough question to answer as everyday at Vinters is different and there is always something new to learn or be involved in, which is part of the appeal of working here. One thing that remains consistent in my day-to-day though is checking in with our Service Supervisor to see how the team is getting on and whether there is anything I need to be made aware of or assist with – whether it’s training or actively picking up a task myself. I also work closely with our Projects team, so I have frequent updates with our Head of Technical Projects to see what stage our current projects are at. There are also plenty of internal and client-facing meetings that can range from company updates to in-depth discussions about the technical solutions we can offer.
Being on the managerial team and with a hand in so many aspects of the company, do you have a favourite task?
There are numerous aspects of my role that I thoroughly enjoy, however the main stand-out part to me is being able to share my knowledge with the team and assist them in developing their own skills. My main intention for each member of the team is to help them evolve and provide them with the opportunities they need to progress – not only to add value to the company and the services we provide, but for them as individuals to push their careers forward.
