Managed IT Support
IT over the past 10 years, industries and sectors have transitioned from a secondary business function to a necessity where there isn’t much an employee can do without their computer anymore and required access to IT support is inevitable.
Problems will inevitably occur from time to time and Vinters understand the importance not only of fixing the problem but also the impact that has on productivity and thus the business reaching it’s potential.
Vinters provide clear fixed price agreements on a per user basis covering unlimited break/fix support with 24x7x365 cover as standard from as little as £24/month per user.
In addition, to break/fix support Vinters, have a variety of preventative maintenance options to help avoid problems occurring in the first place. Our preventative maintenance team utilise a number of leading monitoring and maintenance programs such as N-Able N-Sight and Observium to monitor and maintain both user devices and infrastructure components to ensure your business and it’s users are kept online and secure.
Discover how Vinters transformed Maidstone Studios’ IT Management in our testimonial video.
In-House vs Outsourced Return on Investment
Figures quoted for in-house are based on average national salaries and costs provided to Vinters on previous cost comparisons.
Areas we Service
Our UK headquarters are in Maidstone, Kent however we have existing clients all over the UK from Plymouth to Aberdeen. Whether it’s fully remote support where location is not so important or regular on-site visits we’re able to serve the entirety of the UK.
Not happy with your current IT provider?
If you have an existing contract and you’re not happy with the service you are receiving we can often provide services taking the remainder of your term into account so you’re not left paying twice.
Our Support Models
We keep it simple with a per user cost for unlimited break/fix support.
Working With All Industries
Here at Vinters, we work with a wide variety of companies of varying sizes across all sectors and we understand there are different needs for all. Whether you have an internal IT team or not we have offerings to suit, either by being your IT team or extending your IT team.
– Support is provided directly by our service desk
– IT purchasing & asset management
– IT licence management
– IT strategy planning
– IT compliance management
– 24 x 7 x 365 infrastructure monitoring
– Infrastructure design & deployment
– Cyber Security
Extend Your IT Team
It’s often that we come across IT managers who have an existing in-house team and just need cover for extended hours and holidays and sickness. We also have scenarios where the workload has rapidly increased or a specific project has arisen which requires a particular set of skills and some additional help is needed.
In these scenarios, Vinters can work alongside your existing in-house team to add those extra hours of cover or to add those extra resources to help at times where the demand is changing.
– Escalation of internally unsolved issues to our service desk
– Additional temporary engineers for busy periods
– Holiday & sickness cover
– Out of office hours cover
– IT strategy and compliance advice
– 24 x 7 x 365 infrastructure monitoring
– Infrastructure design & deployment