Managed IT Services

Managed IT services is the outsourcing of your I.T. to a provider who takes responsibility for monitoring, maintaining and supporting your I.T. systems. Managed service providers typically provide both reactive and proactive management of your I.T. services. This provides break/fix support when something goes wrong but also a preventative layer to try and prevent issues occurring in the first place.

Managed IT services provides you with access to a team of I.T. specialists without the expense of hiring in-house staff. Managed service providers have a range of engineers with varying experience from basic desktop support through to consultants for complex I.T. infrastructure and solutions. In most businesses the access an MSP offers to such a wide range of expertise and often 24x7x365 is difficult to match in-house without a large budget.

Comparative to building an in-house team, most businesses would find it difficult to compete with the return on investment that using a managed services provider offers. Building the same team in-house with the same hours of operation and expertise would typically cost most business multiple times what a managed services contract would cost.

Managed IT services is expansive and can cover many areas of your I.T. such as end-user support, network monitoring, cyber-security protection, cloud hosting & management, backups, etc.

Managed IT often comes in two forms. Fully managed where the provider undertakes full responsibility for all aspects of your I.T., and co-managed where the provider may cover specific tasks or roles in co-ordination with an in-house team or other third parties.

Technology should empower your business, not hold it back. By outsourcing IT management you free up time to focus on your core business activities and growth whilst a team of experts ensure your I.T. systems run efficiently to support those activities.